Privacy Policy

This External Privacy Policy sets out the basis upon which NexDoor Pte. Ltd. collects, uses, discloses and processes personal data in accordance with the Personal Data Protection Act 2012, the Estate Agents Act, regulations issued by the Council for Estate Agencies, and other applicable laws and regulatory requirements in Singapore.

NexDoor operates primarily through digital platforms and systems and is committed to ensuring that personal data is protected in compliance with statutory and regulatory obligations.

This Policy applies to clients, prospective clients, customers, salespersons, employees, job applicants and any other individuals whose personal data is in the possession or under the control of NexDoor.

Personal data means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which NexDoor has or is likely to have access.

Personal data may include, without limitation, name, NRIC, FIN or passport number where required by law, contact details, property transaction details, financial information, employment information, mortgage details, CPF information, IP addresses and device data.

NexDoor may collect personal data directly from you or through third parties including property developers, financial institutions, law firms, government agencies, referral partners and publicly available sources.

Where you provide personal data relating to a third party, you represent and warrant that you have obtained the necessary consent for such disclosure.

NexDoor may also collect personal data through its websites, digital forms, cloud-based platforms and communication channels.

NexDoor may collect, use and disclose personal data for purposes including facilitating property sales, purchases, leasing and related transactions, liaising with developers, financial institutions, conveyancing lawyers and government authorities, and fact-finding of potential clients’ real estate needs.

NexDoor may also use personal data to analyse website visitors and website usage, source for interested clients based on their budget goals and real estate preferences, conduct due diligence, identity verification and anti-money laundering checks, and comply with obligations under the Estate Agents Act, CEA regulations and other applicable laws.

Personal data may also be used for marketing property-related services, subject to consent and Do Not Call Registry compliance, recruitment and internal administrative purposes, IT security, system administration and service improvement.

NexDoor may disclose your personal data to third parties including partners, developers, co-brokers, insurers for group insurance purposes, regulators and law enforcement authorities, government agencies such as HDB, CPF and SLA, industry associations such as CEA, lawyers, auditors, third-party service providers and consultants, payment processors, banks and any agent acting on NexDoor’s behalf in the provision of its services.

NexDoor may disclose personal data where required by law, in connection with legal proceedings or prospective legal proceedings, to establish, exercise or defend NexDoor’s legal rights, to third parties providing services to NexDoor or on its behalf, with your consent, or for purposes of disaster recovery.

NexDoor may store and process personal data using reputable cloud service providers including but not limited to Google Workspace and Microsoft 365.

Where personal data is transferred outside Singapore, NexDoor shall ensure that such transfer is in accordance with the PDPA and that comparable protection standards are maintained.

NexDoor implements reasonable physical, administrative and technical security arrangements to safeguard personal data, including access controls, encryption technologies and cybersecurity safeguards.

While reasonable efforts are made, no method of transmission or storage is completely secure.

Personal data shall be retained only for as long as necessary for legal, regulatory, tax, audit and business purposes.

NexDoor may retain transaction-related documents in accordance with CEA record-keeping requirements.

Where you have provided us with your Singapore telephone number and such number is registered on the Do Not Call Registry, by submitting our contact, enquiry or registration forms, or by otherwise indicating your consent, you consent to NexDoor Pte. Ltd. contacting you using the communication details you have provided, including via voice calls, SMS, WhatsApp or other messaging applications, for the purposes stated in this Privacy Policy.

In accordance with applicable law, you have the right to check whether NexDoor Pte. Ltd. holds any personal data relating to you and, if so, obtain copies of such data, and request NexDoor to correct any personal data relating to you that is inaccurate for the purpose for which it is being used.

NexDoor reserves the right to charge a reasonable administrative fee to process access requests. Once the fee is paid, your request will be processed within a reasonable time.

To verify the personal data you have submitted to NexDoor or to check how your personal data is used, our security procedures may require proof of identity before any information is disclosed. Such proof may include your full name, contact number and NRIC, passport or FIN number.

NexDoor will respond to an access or correction request within 30 days from the date the request is received. If we are unable to respond within this period, NexDoor will inform you in writing of the timeframe by which your request will be addressed.

In the event of a notifiable data breach, NexDoor will conduct an assessment and notify the Personal Data Protection Commission and affected individuals where required under the PDPA.

NexDoor will implement remedial actions to mitigate potential harm and prevent recurrence.

To the fullest extent permitted by law, NexDoor shall not be liable for any indirect, incidental, consequential, special or punitive damages arising out of or in connection with the collection, use, disclosure or processing of personal data.

NexDoor shall not be responsible for unauthorised access attributable to factors beyond its reasonable control, including but not limited to cyberattacks, system failures, telecommunications disruptions or acts of third parties.

Nothing in this Policy excludes liability which cannot be excluded under applicable law.

You agree to indemnify and hold harmless NexDoor, its directors, officers and salespersons from and against any claims, losses, damages, liabilities, costs and expenses, including legal costs on a full indemnity basis, arising from any breach of this Policy by you, any inaccurate or incomplete personal data provided by you, or any unauthorised disclosure of personal data by you.

This Policy is governed by and shall be construed in accordance with the laws of Singapore. You submit to the non-exclusive jurisdiction of the Singapore courts.

This Policy applies to the collection and use of personal data by NexDoor Pte. Ltd. It does not cover third-party sites to which we provide links, even if such sites are co-branded with our logo.

NexDoor does not control and is not responsible for the privacy and conduct practices of third-party websites. You should read their privacy policies before disclosing any personal data to those websites.

In accordance with the PDPA, NexDoor has established internal procedures for receiving and responding to enquiries and complaints relating to personal data protection. Any consent you have provided to NexDoor for the collection, use or disclosure of your personal data shall remain valid until it is withdrawn in writing.

You may withdraw your consent at any time by submitting a written request to our Data Protection Officer. Upon receipt of your withdrawal request, NexDoor will cease collecting, using or disclosing your personal data for the relevant purposes, unless such collection, use or disclosure is required or authorised under applicable law.

Please note that withdrawing consent may affect NexDoor’s ability to continue providing services to you.

All requests, enquiries or complaints should be directed to: Data Protection Officer, NexDoor Pte. Ltd., admin@nexdoor.sg.

NexDoor reserves the right to amend this Policy at any time to ensure continued legal and regulatory compliance.

The updated Policy shall be published with the revised effective date.